FAQs
Is the shipping free?
Yes. Worldwide shipping is already included in the price. We use DHL express with 3 days delivery time.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped the same day. Delivery time is usually 2-4 working days with DHL Express.
Can I change or return my item?
Only for jewels
We stand by our products and offer a 3-day return window.
Eligibility for Return
An unboxing video is mandatory
Only for damaged, defective, or incorrect items
Items must be unused and in original packaging
Return Process
Email us at evlathholdings@gmail.com with your Order ID and unboxing video.
Once approved, a pickup will be arranged.
After inspection, your refund will be processed.
Refund Timeline
Refunds are issued within 7–15 business days after verification